development of a game for internal training, quality service and customer service.

 

Background

Port Aventura World is a leisure complex located on the Costa Dorada and is one of the main tourist and holiday destinations in Spain. With 3,650,000 visitors during 2016, it is the most visited theme park in Spain and the sixth in Europe.

Objective

Communicate in a didactic, entertaining and entertaining way the content of the different theme parks, internal policies. service and customer service protocols. Game for internal training of all employees, new additions and recycling of models.

Solution

Creation of a game tailored to the client. We develop a game with exclusive dynamics and contents totally designed for the needs of the client. The result was a fun and participative game, in which all the players learned the key aspects of the company about; quality of service, customer service, action protocols, security, park news. At the same time, he emphasized the development of team ties between colleagues, fostering mutual knowledge, both personally and professionally.
For its implementation we conducted a training course prior to the team leaders and we developed the dynamics so that they could use it internally.

 

 

Design: Realization of personalized XXL size board with totally custom design. Development of image and design for cards.
Content development: Question design, content supervision. Creation and design of dynamics, exercises and games.
Production: Printing of panels on foam framed of personalized measurements. Printing of card games.
Complementary materials Set of dice XXL size, chips and goblets (4 colors). Transportation suitcase
Training of Trainers: one day course for internal trainers.

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